Frequently asked questions

Orders may be placed by any natural person who is at least 18 years old or by any legal entity, by creating an account or completing the information required for the purchase.

Please note: cosmetic products may react differently depending on each person’s skin type, age, and characteristics, so we do not guarantee that every cosmetic product will be a perfect fit for every skin type. The same applies to food supplements: we are unique, and the way each individual body reacts is unique.

For full transparency, we display product availability in real time:

• “In stock” — we have more than 3 units in Life Pro Science stock;
• “Limited stock” — we have 3 units or fewer in Life Pro Science stock;
• “Pre-order” — the item is not available either in our stock or from the manufacturer. If you place an order for such an item, a sales consultant will check the supply lead time and contact you with availability;
• “Out of stock” — the item is no longer available in Life Pro Science stock;
• “Product unavailable” — the item is not yet available in Life Pro Science stock.

The automatic notification received immediately after placing the order serves only to confirm that the order has been registered. The distance contract is considered concluded when you receive the parcel shipment notification by e-mail.

• Online by bank card — secure payment processed through our partner NETOPIA Payments;
• Bank transfer by payment order;
• Cash on delivery — payment in cash directly to the courier when you receive the parcel.

For orders under 50 RON, we require advance payment.

No. In accordance with the legislation in force, Life Pro Science does not charge any commission or additional fee for using a bank card for online payment.

We want to keep things simple and sustainable, which is why invoices are issued exclusively in electronic format and uploaded to the Virtual Private Space (SPV). Any invoice issued for an order is always available in your customer account or is automatically sent to you by e-mail after the order is completed.

For products in stock, delivery within Romania is made by express courier within 24–72 hours from shipment confirmation. During busy periods, in special weather conditions, or in exceptional situations, this timeframe may be extended. Once a parcel has been picked up by the courier, its availability and route can no longer be controlled by Life Pro Science.

Yes. For international orders, the process is as follows:

• you send us your order by e-mail at comenzi@lifeproscience.com;
• we calculate the shipping fee (depending on the country, weight, and size of the parcel) and issue you a proforma invoice;
• after payment is confirmed, we send your parcel by courier to the address provided. Delivery time depends on the distance to the destination.

Without needing to justify your decision, within 14 calendar days from receiving the parcel, you have the legal right to withdraw from the contract and return the products, only if:

• the products have not been used or unsealed — for health protection and hygiene reasons, cosmetic products or food supplements unsealed after delivery cannot be returned;
• the products or packaging show no signs of improper storage (prolonged exposure to sunlight, a humid environment, inappropriate temperature);
• they are in the original packaging, with flawless and intact labels;
• they are accompanied by the original documents and all gifts or accessories; sets must be returned complete.

Products that do not meet these conditions will be refused. We will inform you whether the return has been approved immediately after we receive and inspect the parcel. If approved, the amount will be refunded within no more than 14 calendar days from the date on which you informed us of your withdrawal (details below, under “How long will it take to get my money back?”). Products must be sent back no later than 14 days from the notification of withdrawal. If you have not received your money within this timeframe, write to us at comenzi@lifeproscience.com.

To simplify the procedure, use the dedicated “Withdraw from the contract” form directly on the Site. After completing the information, you will receive confirmation by e-mail that your request has been registered. Although it is not required for approval, we would appreciate it if you specified the reason for withdrawal so we can improve our services.

The refund will be issued within no more than 14 calendar days from the date on which we were informed of your decision to withdraw. We reserve the right to postpone the refund until we have physically received and carefully inspected the returned products.

• for card payments, the money is refunded to the account from which the original payment was made;
• for cash on delivery payments, the refund is made to the bank account provided by you or in the form of a shopping voucher.

It is a free service through which you can request informational advice on the correct use of our products. Your question and the specialist’s answer will be published on the Site, anonymously, to help other users as well.

Safety note: please do not upload copies of identity documents or medical prescriptions. Any supporting images or documents uploaded are kept securely for a maximum of 30 days, then deleted.

Because the products sold contain ingredients and raw materials of natural origin, small organoleptic variations (texture, color, smell) or sediment deposits may occur from one batch to another. These variations are normal and do not represent a quality defect or a lack of conformity. Packaging may also differ in shade or color, even within the same batch or from one batch to another.

There is no reason to worry. In the cosmetics and food supplement industry, packaging improvement is an ongoing process: whether for promotional reasons, for more sustainable materials, or to align with new labeling regulations.

As a partner and exclusive distributor, at Life Pro Science you always receive products from the newest manufactured batches, shipped directly from the manufacturers’ official stock. In most cases, new packaging confirms a recently manufactured batch — the quality, safety, and formula remain just as rigorous.

The images on the Site are for presentation purposes; when a manufacturer changes the label design or the shape of the container, the new batches reflect that change. We make every effort to update the photos as quickly as possible, but there may be short transition periods — including because an older image may be stored in your device’s cache.

We guarantee that all products sold by Life Pro Science are 100% original and come directly from manufacturers or, in rare cases, from exclusive distributors.

As food supplements and cosmetic products, they are covered by the legal guarantee of conformity for the duration of their shelf life (storage according to the conditions on the label also matters — away from moisture, direct light, and high temperatures) or the period after opening (PAO symbol) indicated on the packaging.

In the event of a lack of conformity, the remedy will be provided within a maximum of 15 calendar days from the notification received from the consumer. As a general rule, the products do not benefit from an additional commercial warranty, except in cases where the manufacturer expressly offers one.

Prices are expressed in RON and include VAT. Promotions are valid while available stock lasts and cannot be combined with other discounts.

Life Pro Science complies with the provisions of Regulation no. 2016/679 (GDPR) and is committed to protecting users’ personal data in accordance with the Privacy Policy.

At the same time, users are responsible for maintaining the confidentiality of their account and password — Life Pro Science is not liable for any damage caused by unauthorized use of the account.