Terms and Conditions

Welcome to the www.lifeproscience.com Site (hereinafter referred to as the “Site”).

This Site is owned and operated by LIFE PRO SCIENCE S.R.L. (hereinafter referred to as “Life Pro Science”), with the following identification details: a legal entity of Romanian nationality, with its registered office at Str. Valea Oltului, nr. 16, bl. A28, sc. C, et. 1, ap. 36, sector 6, 061975, Bucharest, Romania, registered with the Bucharest Trade Registry Office under no. J2026017014007, tax identification code RO54249869.

Phone: +40 77 LIFE PRO (+40.775.433.776) · Email: office@lifeproscience.com

A. GENERAL PROVISIONS

The Site is created for personal interest and informational purposes, so you are welcome to browse the Site!

Browsing the Site, whether or not followed by an Order, is equivalent to any Buyer/Client/User expressly reading, understanding, and accepting the Terms and Conditions detailed below, which are made available to you by Life Pro Science free of charge.

Users expressly accept that simply using or accessing the services provided by Life Pro Science through the Site constitutes full and unconditional acceptance of this Section, together with any subsequent changes.

If you do not agree to comply with the Site’s Terms and Conditions, please do not use the Site.

Life Pro Science grants any Buyer/Client/User limited access to the Site for personal or professional interest (i.e., information, placing online orders), without granting them the right to download information or photographs, reproduce the Site content in whole or in part, modify the Site content in whole or in part, copy, (re)sell, or exploit the Site in any other manner, for commercial purposes or purposes contrary to the interests of Life Pro Science, without its prior written consent.

All Goods sold by Life Pro Science are new, in their original packaging, and come from sources authorized by each respective manufacturer.

All Goods sold benefit from the legal guarantee of conformity in accordance with the legal provisions in force and Regulation (EU) 2025/1960, using the harmonized European notice to ensure complete transparency regarding consumer rights. If the manufacturer offers a commercial guarantee of extended durability, this will be indicated on the Goods page through the specific harmonized label.

We recommend carefully reviewing the Terms and Conditions both when you first access the Site and periodically, because Life Pro Science reserves the right to modify and update the Site content at any time.

The Site content was not created to provide or constitute a consultation (medical or otherwise) and may not be considered preventive assistance, encouragement, or treatment for certain conditions.

Your use of the information available on the Site is your responsibility and is done at your own risk.

The Buyer/Client/User may not assign, delegate, or transfer their rights or obligations included in the Site’s Terms and Conditions.

This Site is available for use in Romania and complies with Romanian laws.

The applicable legislation is:

• The Civil Code of 2009 (Law no. 287/2009), republished, as subsequently amended and supplemented;
• Law no. 193 of 6 November 2000 on unfair terms in contracts concluded between professionals and consumers, republished, as subsequently amended and supplemented;
• Government Ordinance no. 21 of 21 August 1992 on consumer protection, republished, as subsequently amended and supplemented;
• Government Emergency Ordinance no. 34 of 4 June 2014 on consumer rights in contracts concluded with professionals, and amending and supplementing certain legislative acts, as subsequently amended and supplemented;
• Law no. 363 of 21 December 2007 on combating unfair commercial practices by traders in relation to consumers and harmonizing regulations with European consumer protection legislation, as subsequently amended and supplemented;
• Law no. 365 of 7 June 2002 on electronic commerce, republished, as subsequently amended and supplemented;
• Government Decision no. 1308/2002 approving the methodological rules for the application of Law no. 365/2002 on electronic commerce;
• Law no. 506/2004 on the processing of personal data and the protection of privacy in the electronic communications sector, as subsequently amended and supplemented;
• Law no. 190/2018 on measures to implement Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation), as subsequently amended and supplemented;
• Emergency Ordinance no. 18/2026 amending and supplementing Law no. 363/2007 on combating unfair commercial practices by traders in relation to consumers and harmonizing regulations with European consumer protection legislation, as well as Government Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals, and amending and supplementing certain legislative acts.

Persons who choose to access the Site from abroad do so on their own initiative and at their own risk, and they are solely responsible for compliance with applicable local laws.

B. SPECIAL PROVISIONS

1. DEFINITIONS AND TERMS

• Seller – Life Pro Science, which acts as the exclusive or authorized distributor for cosmetic, dermatocosmetic, and food supplement products in Romania, as well as in other European countries, depending on the products in its portfolio.
• Buyer – may be any natural person over the age of 18 or any legal entity that creates an Account on the Site and places an Order.
• Client – may be any natural person over the age of 18 or any legal entity that has or obtains access to the Content, by any means of communication made available by Life Pro Science (electronic, telephone, etc.) or under an existing user agreement between Life Pro Science and them, and that requires the creation and use of an Account.
• User – any natural person over the age of 18 or any legal entity registered on the Site who, by completing the Account creation process, has agreed to the specific clauses of the Site.
• Account – the section of the Site consisting of an e-mail address and a password, which allows the Buyer to place the Order and contains information about the Customer/Buyer and the Buyer’s history on the Site (Orders, tax invoices, etc.). The User is responsible for and shall ensure that all information entered when creating the Account is correct, complete, and up to date.
• Order – an electronic document serving as a form of communication between the Seller and the Buyer, through which the Buyer communicates to the Seller, via the Site, their intention to purchase Goods and Services from the Site.
• Goods and Services – any product or service listed on the Site, including the products and services mentioned in the Order, to be provided by the Seller to the Buyer as a result of the concluded Contract.
• Campaign – the action of displaying, for commercial purposes, a finite number of Goods with limited and predefined stock, for a limited period of time established by the Seller.
• Contract – means the distance contract concluded between the Seller and the Buyer, without the simultaneous physical presence of the Seller and the Buyer.
• Content – means:
  • all information on the Site that can be visited, viewed, or otherwise accessed by using electronic equipment;
  • the content of any e-mail sent to the Buyer by the Seller by electronic means and/or any other available means of communication;
  • any information communicated by any means by an employee/collaborator of the Seller to the Buyer, according to the contact information, whether specified by the Buyer or not;
  • information related to the Goods and/or Services and/or the prices charged by the Seller during a certain period;
  • information related to the Goods and/or Services and/or the prices charged by a third party with whom the Seller has concluded partnership agreements, during a certain period;
  • data relating to the Seller or other privileged data thereof.
• Review – a written evaluation by the holder or beneficiary of a Good or Service, drafted based on their personal experience and their ability to provide qualitative comments and state whether or not the Good or Service complies with the specifications mentioned by the manufacturer.
• Rating – a way of expressing the degree of satisfaction of a Buyer/Customer/User with a product. The Rating is expressed in the form of stars, each Good being able to receive a score from one star to five stars. This degree of satisfaction will always be associated with the Review written by the Buyer/Customer/User regarding a Good or Service.
• Question – a form of address to other Buyers/Customers/Users for the purpose of obtaining information about the Goods or Services on that page.
• Answer – written information sent to the Buyer/Customer/User who asked a Question on the Site, on the page of a specific Good. The Answer represents an explanation provided by one Buyer/Customer/User to another Buyer/Customer/User within a discussion.
• Document – this document containing the Terms and Conditions for using the Site.
• Commercial Communications – any type of message sent (e-mail/SMS/telephone, etc.) containing general and thematic information, information regarding products similar or complementary to those you have purchased, information regarding offers or promotions, information relating to Goods and Services added to the “Account/My Cart” section or the “Account/Favorites” section, as well as other commercial communications such as market research and opinion surveys.
• Transaction – the collection or refund of an amount resulting from the sale of a Good and/or Service by Life Pro Science to the Buyer, using the services of the card processor approved by the Seller, regardless of the delivery method.
• Specifications – all specifications and/or descriptions of the Goods and Services as stated in their description.

2. CONTRACTUAL DOCUMENTS

2.1. By registering an Order on the Site, the Buyer agrees to the form of communication (telephone, e-mail) through which the Seller conducts its commercial operations.

2.2. The notification received by the Buyer after placing the Order is for information purposes and does not constitute acceptance of the Order. This notification is made electronically (e-mail) or by telephone.

2.3. For justified reasons, the Seller reserves the right to modify the quantity of Goods in the Order. If it modifies the quantity of Goods in the Order, it will notify the Buyer at the e-mail address or telephone number provided to the Seller when placing the Order and will refund the amount paid.

2.4. The Contract is considered concluded between the Seller and the Buyer at the time the Buyer receives from the Seller, by e-mail and/or SMS, the Order shipping notification.

3. ONLINE SALES POLICY

3.1. Access for placing an Order is permitted to any User/Buyer who has reached the age of 18. For justified reasons, Life Pro Science reserves the right to restrict the User’s/Buyer’s access to placing an Order and/or to some of the accepted payment methods, if it considers that, based on the User’s/Buyer’s conduct or activity on the Site, their actions could in any way harm Life Pro Science. In any of these cases, the User/Buyer may contact Life Pro Science to be informed of the reasons that led to the application of the above-mentioned measures.

3.2. Communication with the Seller may be carried out through direct interaction with it or through the addresses mentioned in the “Contact” section of the Site. The Seller is free to manage the information received without being required to provide justification for doing so.

3.3. In the event of an unusually high volume of traffic originating from an internet network, Life Pro Science reserves the right to ask Users/Buyers to manually enter captcha validation codes in order to protect the information on the Site.

3.4. Life Pro Science may publish on the Site information about Goods and/or promotions offered by it or by any other third party with whom Life Pro Science has concluded partnership agreements, during a certain period of time and within the limit of available stock.

3.5. All prices for the Goods displayed on the Site are expressed in lei (RON) and include value added tax (VAT). For Goods that will be sold abroad, the Seller will analyze, on a case-by-case basis, the taxes that must be added to the price of the Goods.

3.6. In the case of online payments, the Seller is not/cannot be held responsible for any other additional cost borne by the Buyer, including, but not limited to, currency conversion fees applied by the issuing bank of the Buyer's card, if the issuing currency differs from RON. Responsibility for this action lies solely with the Buyer.

3.7. All information used to describe the Goods and/or Services available on the Site (static images, dynamic images, multimedia presentations, etc.) does not constitute a contractual obligation on the part of the Seller, and is used exclusively for presentation purposes.

3.8. After 14 (fourteen) days from the purchase of a Good or Service, the Buyer will be asked to submit a Review related to the Good or Service purchased. The request will be sent to the e-mail address entered by the Buyer in the Account. In this way, the Buyer helps inform other potential Buyers/Customers/Users on the Site and actively contributes to detailing the characteristics of the Goods as fully as possible and to the development of new Services.

4. ASK THE SPECIALIST SERVICE

4.1. In the “Ask the Specialist” section, the User may ask the specialist informational and counseling questions regarding the correct and rational use of the Goods and the maintenance of health.

4.2. By accessing this service, the User agrees to be contacted by a specialist through the method chosen by the User (e-mail/telephone, etc.) and assumes responsibility for the accuracy of the data provided in response to the specialist's questions. To the extent that the User agrees, in order to provide the requested assistance service, the User may upload photographs/documents/images that help provide better counseling. The User must not upload to the Site documents such as copies of identification documents or medical prescriptions. These photographs/documents/images remain the property of the User, will not be made public, and will be stored by Life Pro Science for a maximum period of 30 (thirty) days, after which they will be deleted.

4.3. By accessing the “Ask the Specialist” service, the User understands that, as a result of using this service, information regarding the requested consultation and the specialist's response will be published on the Site, in the “Ask the Specialist” section, in anonymized form, for the purpose of informing other Users. This means that the last name, first name, and e-mail address or telephone number provided in order to receive the response will not be made public.

5. ASSIGNMENT AND SUBCONTRACTING

5.1. The Seller may assign and/or subcontract a third party for Services related to fulfilling the Order, with the Buyer being informed, without the Buyer's consent being required. The Seller will always remain responsible to the Buyer for all contractual obligations.

6. INTELLECTUAL AND INDUSTRIAL PROPERTY RIGHTS

6.1. The Content, as defined in the preamble, including, but not limited to, logos, stylized representations, commercial symbols, static images, dynamic images, text and/or multimedia content displayed on the Site, is the exclusive property of Life Pro Science, with all rights obtained in this respect, directly or indirectly (through licenses for use and/or publication), reserved to this company.

6.2. The Buyer/Customer/User is not permitted to copy, distribute, publish, transfer to third parties, modify, alter, use, link to, display, or include any Content in any context other than the original one intended by Life Pro Science, include any Content outside the Site, remove the marks indicating Life Pro Science's copyright over the Content, or participate in the transfer, sale, or distribution of materials created by reproducing, modifying, or displaying the Content, except with the express written consent of Life Pro Science.

6.3. Any Content to which the Customer/Buyer/User has and/or obtains access by any means is subject to the Document, if the Content is not accompanied by a specific and valid usage agreement concluded between Life Pro Science and the Customer/Buyer/User, and without any implicit or express warranty given by Life Pro Science with respect to that Content.

6.4. The Buyer/Customer/User may copy, transfer and/or use Content only for personal or non-commercial purposes, and only if this does not conflict with the provisions of the Document.

6.5. If Life Pro Science grants the Buyer/Customer/User the right to use, in the form described in a separate usage agreement, certain content to which the Buyer/Customer/User has or obtains access as a result of that agreement, this right extends only to that content or those contents defined in the agreement, only for the period during which that content or those contents exist on the Site or for the period defined in the agreement, according to the defined terms, if such terms exist, and does not represent a contractual commitment on the part of Life Pro Science for the respective Buyer/Customer/User or any other third party who has/obtains access to this transferred content by any means and who could be or is harmed in any way as a result of this content, during or after the expiration of the usage agreement.

6.6. No Content transmitted to the Buyer/Customer/User by any means of communication (electronic, telephone, etc.) or obtained by the Buyer/Customer/User through access, visiting and/or viewing constitutes a contractual obligation on the part of Life Pro Science and/or the Life Pro Science employee/collaborator who mediated the transfer of Content, if any, with respect to that content.

6.7. Any use of the Content for purposes other than those expressly permitted by this Document or by the usage agreement accompanying it, if any, is prohibited.

7. ORDER

7.1. The Customer/Buyer may place Orders on the Site by adding the desired Goods to the shopping cart, then completing the Order by making payment through one of the expressly indicated methods. Once added to the shopping cart, a Good is available for purchase to the extent that stock is available for it. Adding a Good to the shopping cart, without completing the Order, does not result in the registration of an order, nor does it imply the automatic reservation of the Good.

7.2. By completing the Order, the Buyer confirms that all data provided by the Buyer, necessary for the purchase process, is accurate, complete, and true on the date the Order is placed.

7.3. By completing the Order, the Buyer agrees that the Seller may contact the Buyer, regarding the order placed, by any available means (email, SMS, telephone), in any situation in which contacting the Buyer is necessary.

7.4. The Seller may cancel the Order placed by the Buyer, following prior notice addressed to the Buyer, without any subsequent obligation of either party toward the other and without either party being able to claim damages from the other in the following cases:

• the issuing bank of the Buyer's card does not accept the transaction, in the case of online payment;
• the transaction is invalidated by the card processor approved by Life Pro Science, in the case of online payment;
• the data provided by the Client/Buyer on the Site is incomplete and/or incorrect.

7.5. The Buyer has the right to withdraw from the Contract, respectively to return a Good, within 14 (fourteen) calendar days, without giving any reason and without incurring any costs other than delivery costs (return). Thus, according to Government Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals, as well as amending and supplementing certain legislative acts, the return period for a Good expires within 14 (fourteen) days from:

• the day on which the Buyer takes physical possession of the last Good – if the Buyer orders, through a single order, multiple products that will be delivered separately;
• the day on which the Buyer takes physical possession of the last Good or the last item – in the case of delivery of a product consisting of multiple lots or items.

7.6. The Buyer has the right to withdraw from the Contract by using the dedicated function available on our Site, visibly marked with the text “Withdraw from the contract here”. To initiate the withdrawal, the Buyer will complete the name, the order identification details, and the electronic method by which the Buyer wishes to receive confirmation. After completion, the request is submitted by pressing the “Confirm withdrawal” button. Life Pro Science will send the Buyer, without delay, on a durable medium (e-mail), an acknowledgment of receipt of the withdrawal, which will include the text of the withdrawal statement, the date and time at which it was submitted.

7.7. If the Buyer requests withdrawal from the Contract within the statutory withdrawal period, the Buyer must also return any gifts that accompanied the respective product, in their original, undamaged, and sealed condition. Goods that constitute a set must be returned as a set. If the Order has been paid, the Seller will refund the amount within a maximum of 14 (fourteen) days from the date on which the Seller is informed by the Buyer of the Buyer's decision to withdraw from the Contract. The amount will be returned as follows:

• for Orders paid by bank card - by refund to the account from which the payment was made;
• for Orders paid cash on delivery - by refunding the value of the Good to the bank account provided by the Client or by generating a voucher for the value of the returned Good.

7.8. The Seller will postpone the refund of the amount until the sold Goods have been received.

7.9. If the Good is returned in a condition in which it can no longer be sold as new (opened packaging, missing accessories, the Good or its packaging is damaged, etc.), we reserve the right to request a fee to restore the Good to its original condition, as applicable, or to cover the price difference resulting from the sale of the product as resealed or, at the Buyer's request, we will reship the Good, with delivery costs borne by the Buyer. Any decrease in the value of the Goods resulting from handling them, other than what is necessary to determine the nature, qualities, and functioning of the Goods, is the responsibility of the Buyer. For clarity, from the total price of the returned Good, the Seller will withhold an amount of money representing the decrease in the value of the Good in the proportion of 5%-50% of the initial value of the Good, as applicable. The value of the reduction fee will be communicated to the Buyer upon receipt of the returned Goods.

7.10. If a Good ordered by the Buyer cannot be delivered by the Seller, the Seller will inform the Client/Buyer of this fact and will return to the Buyer's account the value of the Good, within a maximum of 7 (seven) days from the date on which the Seller became aware of this fact or from the date on which the Buyer expressly stated the intention to terminate the Contract.

7.11. The availability of a Good will be displayed on the Site as follows:

• “in stock” – we have more than 3 units in Life Pro Science stock;
• “limited stock” – we have 3 units or fewer in Life Pro Science stock;
• “pre-order” – the Good is not available in Life Pro Science stock or in the manufacturer's stock. However, if you place an order for a Good that is marked “pre-order”, one of our sales consultants will check the supply lead time from the manufacturer and contact you to inform you of the Good's availability;
• “out of stock” – the Good is no longer available in Life Pro Science stock;
• “product unavailable” – the Good is not yet available in Life Pro Science stock.

8. GOODS/SERVICES FOR WHICH THE RIGHT OF WITHDRAWAL IS NOT PROVIDED

8.1. The following are exempt from the right of withdrawal from the Contract:

• the supply of Goods that are liable to deteriorate or expire rapidly;
• the supply of sealed Goods that cannot be returned for reasons of health protection or hygiene and that have been unsealed by the Buyer;
• the supply of Goods that, after delivery, by their nature, are inseparably mixed with other items;
• other cases expressly provided for by art. 16 of Government Emergency Ordinance no. 34/2014 on consumer rights in contracts concluded with professionals, as well as amending and supplementing certain legislative acts.

8.2. The following situations constitute grounds for not accepting the return:

• damage to the packaging or to the composition/consistency of the Good;
• excessive exposure to solar radiation;
• the absence, alteration, or modification of information regarding the batch and the expiration date related to the Good;
• damage caused as a result of failure to follow the instructions for use/storage/handling.

8.3. Considering that some Goods sold by Life Pro Science are obtained from natural raw materials, returns will not be accepted on the grounds of differences/discrepancies in color/taste/smell/texture between the same type of Good from different batches/a similar batch, as these cannot constitute a lack of conformity or a hidden defect.

9. CONFIDENTIALITY

9.1. Life Pro Science will keep confidential any information of any kind that you provide. Disclosure of the information provided may be made only under the conditions mentioned in this Document.

9.2. No public statement, promotion, press release, or any other form of disclosure to third parties shall be made by the Buyer/Customer regarding the Order/Contract without the Seller’s prior written consent.

9.3. By submitting information or materials through this Site, you grant the Seller unrestricted and irrevocable access to them, as well as the right to use, reproduce, display, modify, transmit, and distribute these materials or information. You also agree that the Seller may freely use, for its own benefit, these pieces of information, ideas, concepts, know-how, or techniques that you have sent to us through the Site. Life Pro Science shall not be subject to any obligations regarding the confidentiality of the information sent, unless the legislation in force provides otherwise in this respect.

10. COMMERCIAL COMMUNICATIONS

10.1. The Buyer/Customer/User may at any time change their option regarding the consent given to the Seller for Commercial Communications containing general and themed information, including information regarding offers or promotions, as follows:

• by accessing the unsubscribe link displayed in the Commercial Communications received from the Seller;
• by contacting the Seller.

10.2. By adding Goods to the “My Cart” section of the Account, the Seller may send the Buyer/User Commercial Communications by e-mail regarding:

• the existence of the Goods in the “My Cart” section;
• stock availability for the Goods added to the “My Cart” section;
• changes to the price of the Goods added to the “My Cart” section; and
• recommendations for Goods similar to those added to the “My Cart” section.

10.3. After the purchase of a Good, the Seller will send the Buyer/User Commercial Communications regarding suggestions for Goods recommended to be used together with the purchased Good.

10.4. The Customer/User may unsubscribe at any time from the Commercial Communications mentioned in point 10.3. above by accessing the unsubscribe link displayed in the commercial messages received from Life Pro Science or by contacting Life Pro Science in this respect.

10.5. Also, in order to improve the offer of Goods and Services, as well as the shopping experience, we will use your data to conduct market research and opinion surveys. For example, if we wish to conduct an opinion survey regarding personal care products, the survey will be addressed only to persons who have purchased such products, based on their purchase history. The information obtained from these market research activities and opinion surveys will not be used for advertising purposes, but only for the purposes mentioned above. Your responses to market research and opinion surveys will not be associated with your identity, will not be sent to third parties, and will not be published. You may object to the use of your data for market research and opinion survey purposes at any time by accessing the unsubscribe link displayed in the message or by contacting Life Pro Science.

11. BILLING – PAYMENT

11.1. The prices of the Goods and Services displayed on the Site www.lifeproscience.com include VAT in accordance with the legislation in force.

11.2. The price, payment method, and payment term are specified in each Order. The Seller of the Goods is LIFE PRO SCIENCE S.R.L., with its registered office at Str. Valea Oltului, nr. 16, bl. A28, sc. C, et. 1, ap. 36, sector 6, 061975, București, registered with the Bucharest Trade Register Office under no. J2026017014007, tax identification code RO54249869. The Seller will issue the Buyer a tax invoice for the delivered Goods and the purchased Services, the Buyer being obligated to provide all information necessary for issuing the invoice in accordance with the legislation in force (first name, last name, address).

11.3. For proper communication of the invoice related to the Order, the Buyer is obligated to update, whenever necessary, the data in their Account and to access the information and documents related to each Order available in the Account.

11.4. Through this method of communication, the Buyer, by accessing their Account, will have a record of the invoices issued by Life Pro Science, being able to save and archive them in turn, at any time and in any manner they wish.

11.5. By submitting the Order, the Buyer understands that they will receive the invoices in electronic format by Life Pro Science adding them to their Account and by e-mail, at the e-mail address specified in their Account.

11.6. If this information is unavailable for more than 48 (forty-eight) hours in the Account, please notify us of this at the e-mail address: comenzi@lifeproscience.com.

11.7. The User’s/Buyer’s payment card data will not be accessible to Life Pro Science and will not be stored by Life Pro Science or by the payment processor integrated into the Site, but only by the institution authorizing the Transaction or another entity authorized to provide card identification data storage services, of whose identity the User/Buyer will be informed before entering the data.

The entity authorized to provide card data storage services is NETOPIA PAYMENTS.

11.8. In accordance with the provisions of GEO no. 18/2026, charging consumers fees for the use of a certain means of payment (e.g. online card payment) that exceed the actual cost borne by Life Pro Science for the use of that means of payment is prohibited.

12. DELIVERY OF GOODS

12.1. You can find the delivery conditions for the Goods and Services sold by Life Pro Science in the “Delivery and Payment” section.

12.2. The Seller will ensure the proper packaging of the Goods and the transmission of the accompanying documents. Each Good will have the expiration date and batch number printed on its packaging. Cosmetic products will have a pictogram on the packaging (i.e. an open round jar and a number) indicating the number of months of the Good’s shelf life from the moment it has been opened.

12.3. The Seller may deliver the Goods within Romania, as well as abroad (the Seller will decide on a case-by-case basis). For orders under 50 RON, we require advance payment.

12.4. For Goods sold on the Site that are in stock, delivery will be made by courier, in Bucharest or throughout the country:

• normally, delivery will be made within 24 - 72 hours from confirmation of the Order;
• exceptionally (holiday periods, unfavorable weather conditions, state of emergency, etc.), the delivery time may increase.

12.5. For orders from abroad, the details, delivery time, and final price will be communicated by e-mail/phone, and shipment will be made after confirmation of receipt of payment for the Goods and shipping fees. A special procedure will apply to orders from abroad. After the phone discussion or e-mail exchange, the firm order is sent by e-mail to comenzi@lifeproscience.com, together with the Buyer’s details, so that the Seller can issue a pro forma invoice, which it will send to the Buyer by e-mail. It will include the price of the Goods and the shipping fee (which varies depending on certain factors: the delivery address, the weight and dimensions of the parcel, and the country where delivery is requested). After payment is confirmed, delivery will be made by Courier within 5 - 7 business days. The Buyer will be notified by e-mail that the parcel has been dispatched, together with its AWB number for tracking during shipment.

13. TRANSFER OF OWNERSHIP OF THE GOODS

13.1. Ownership of the Goods will be transferred upon delivery, after payment has been made by the Buyer, at the location indicated in the Order (where “delivery” means the signing for receipt of the shipping document provided by the courier or signing for receipt on the tax invoice in the case of deliveries made by the Seller’s staff).

13.2. The Buyer or the Buyer’s representative undertakes to sign the delivery note (AWB) presented by the Courier upon delivery of the ordered Goods. The Buyer will also check whether the Goods are damaged or whether there are any missing items. By signing the delivery note, the Buyer acknowledges receipt of the ordered Goods in good condition and in full.

13.3. The delivery conditions for the Goods are supplemented by the Terms and Conditions of the courier company used by the Seller.

14. LIABILITY

14.1. The Seller cannot be held liable for damages of any kind that the Buyer or any third party may suffer as a result of the Seller’s performance of any of its obligations under the Order, or for damages resulting from the use of the Goods and Services after delivery and, in particular, for their loss.

14.2. By creating and using the Account, the User/Buyer assumes responsibility for maintaining the confidentiality of the Account data (username and password) and for managing access to the Account, and, to the extent permitted by applicable law, is responsible for the activity carried out through their Account.

14.3. By creating the Account and/or using the Content and/or placing Orders, the Client/User/Buyer agrees to the Site’s Terms and Conditions in the latest updated version communicated on the Site, existing on the date the Account is created and/or the content is used and/or on the date the Order is placed.

14.4. The Seller reserves the right to periodically update and amend the Site’s Terms and Conditions to reflect any changes in the manner and conditions of operation of the Site or any changes in legal requirements, with prior notice to users within a reasonable time. In the event of any amendment, we will notify, on the Site and in user accounts, the date from which the amended version of the Document will apply, together with the new version of the terms and conditions. If there are price differences for the products in the Cart between the time Goods are added to the “My Cart” section of the Account and the time the order is placed, Users will be informed of the change that has occurred.

14.5. Life Pro Science prohibits any User from taking actions with respect to the content of the Site. Any such activity constitutes a violation of legal provisions and will be brought to the attention of the competent authorities.

Any activities related to any content of the Site are prohibited, including, but not limited to:

• any attempt to modify or interfere with the normal operation of the Site;
• attempting to copy, modify, or alter in any way, as well as attempting to discover the source code of the Site or of the Site content, by any means, including the use of algorithms or automated means for this purpose.

Inappropriate use of the Site, or use for any purposes other than those expressly authorized by Life Pro Science, is strictly prohibited.

Without this list being exhaustive, inappropriate use may include any of the following actions:

• creating accounts using fictitious, inaccurate, or incomplete data, or data that does not belong to you (e-mail addresses of other persons or identification data – first names, last names, and addresses of other persons, etc.);
• placing an Order for purposes other than purchasing Goods or Services (placing orders without picking them up, repeatedly, placing fictitious orders, etc.);
• providing erroneous information at the time of contact with the purpose of misleading Life Pro Science.

We reserve the right to prohibit access to the Site or use of the Site, at our sole discretion, if we find any of the situations indicated above. Also at our sole discretion, we reserve the right, in any of these situations, to refuse to provide the requested service, close accounts, or cancel orders.

14.6. Life Pro Science is not liable for the provision of incorrect or incomplete data that may result in delivery difficulties or even the impossibility of delivering the placed order. Life Pro Science is also not liable if a response cannot be provided to you in the “Ask the Specialist” section for reasons not attributable to Life Pro Science, namely reasons related to how the contact form was completed. Each User is obliged to verify the data provided and ensure that it is corrected, amended, or updated when necessary.

14.7. Life Pro Science does not request, by phone, e-mail, or SMS, bank details, the account password, or any other information regarding your personal data. If you find yourself in such a situation, please do not provide this data and notify Life Pro Science immediately.

On our Site, you have the option to attach documents (in the “Ask the Specialist” section). Please do not send photographs of your identity card or other identification documents in that section, nor medical documents or other documents containing personal data.

We reserve the right to delete any unsolicited information sent by you in the dedicated sections or by e-mail.

14.8. Life Pro Science assumes no liability and cannot be held responsible for damages arising from the use of the Site content. Life Pro Science cannot guarantee that the Site, the servers on which it is hosted, or the emails sent from the Site (i) are free of viruses or other computer components of a potentially harmful nature, that (ii) they do not contain errors, omissions, defects, delays or interruptions in operation or transmission, line failures, or any other similar factors. The User/Customer/Buyer uses the Site at their own risk, and Life Pro Science cannot be held liable for any direct or indirect damages caused by the use/access/visit of the Site or as a result of using the information on the Site. Life Pro Science is also not responsible for errors or omissions that may occur in the drafting or presentation of the materials on the Site.

14.9. The information included on the Site is for informational purposes (photographs of the Goods are for presentation purposes) and is made available in good faith, from sources that Life Pro Science considers reliable. If any of the published articles or any other information falls under the law on copyright and related rights, the Buyer/Customer/User is asked to notify Life Pro Science of this at the email address comenzi@lifeproscience.com, so that the necessary legal measures can be taken.

14.10. Life Pro Science assumes responsibility for any pricing or stock errors. These errors do not oblige Life Pro Science to take any action. The prices and availability of the Goods sold by Life Pro Science may be subject to subsequent changes, influenced by external factors (partners’ pricing policy, availability of Goods in their stock, etc.). Confirmation of the order and of the sale price is made only after it has been processed by the Seller’s agents. Life Pro Science reserves the right to cancel Orders for Goods that are displayed on the Site as a result of technical errors or that, due to technical errors, show clearly erroneous/nominal prices for Goods (prices that any Buyer with an average level of knowledge may consider to be erroneous/nominal).

14.11. This Site may contain links to other websites that we consider to be of interest to Buyers/Customers/Users. Although we try to select these websites based on the information they provide, Life Pro Science assumes no responsibility for the content, quality, safety, availability, accuracy, privacy policy, or other policies of those websites, or for the products or services promoted or sold through those websites. We inform you that when you click such links, you leave our Site to browse the internet and access other websites.

14.12. Life Pro Science is not liable for damages caused as a result of the Site not functioning, nor for those resulting from the inability to access certain links published on the Site.

14.13. In each case regarding the determination of the liability of the Seller, its employees and/or authorized representatives, liability toward the Buyer, regardless of its legal basis, is limited to the value of the Price in the Contract.

15. WRITING REVIEWS, COMMENTS, QUESTIONS AND ANSWERS

15.1. When a particular Review/Comment/Question/Answer is posted on the Site, Users/Customers/Buyers grant the Seller a non-exclusive, perpetual, irrevocable, territorially unlimited license and give the Seller the right to use, reproduce, modify, adapt, publish, translate, distribute, and display this content. Each such Review/Comment/Question/Answer on the Site must be approved in advance by Life Pro Science.

15.2. Each User/Customer/Buyer, when submitting a Review/Comment/Question/Answer in the mentioned sections, undertakes to comply with the following rules:

• to refer only to the features and/or method of use of a particular product, avoiding information related to aspects that may change (price or promotional offers) or information related to how the Order is carried out;
• to use only Romanian. Words or expressions that, although not considered Romanian, are widely used in all environments related to the respective field are also permitted;
• to use appropriate, non-offensive language, without terms that may offend or affect any other Buyer/Customer/User;
• to ensure that the information they enter is realistic, correct, non-misleading, and in accordance with applicable laws, thereby also respecting the rights of other parties, copyright, trademark, license, or other property, publicity, or privacy rights;
• to use this feature only to communicate or obtain additional details regarding a particular product or service on the Site, without referring to other companies that promote the sale and purchase of products or services;
• not to provide or request, in any way and to any extent, personal data (contact details, information about delivery or home address, phone numbers, email addresses, first and/or last names, etc.) or any other information that may lead to the disclosure of such personal data;
• not to enter information and/or details about URLs (links) from other commercial websites that carry out the same commercial activity as the Seller;
• not to attempt to defraud the services made available by the Seller or to submit Reviews/Comments/Questions/Answers containing advertising materials;
• not to use the Review/Comment/Question/Answer as a means of communication with the Seller; for this purpose, the Seller’s contact details listed on the Site shall be used.

15.3. In addition to a realistic critical assessment, when submitting a Review, the User/Customer/Buyer will also add a relevant Rating for the related Good or Service. Reviews, together with the corresponding Ratings, will influence the overall Rating of the Good or Service, the number that appears in parentheses next to their title. Thus, a Review accompanied by a high Rating leads to an increase in the overall Rating, while a Review accompanied by a low Rating leads to a decrease in the overall Rating.

Buyers/Customers/Users who submit Reviews comply with the following rules:

• they will not contain violence, adult content, obscene language, or other content that offends a person/group based on race or ethnic origin, religion, disability, sex, age, veteran status, sexual or political orientation;
• they will not contain information related to other persons;
• will not contain URLs or watermarks linking to websites that carry out the same commercial activity as the Seller.

15.4. When a Review/Comment/Question/Answer is reported by a Buyer/Customer/User as having inappropriate content, from a strictly subjective perspective, this content is carefully examined by the Seller to determine whether it violates the Site’s Terms and Conditions.

15.5. If the Seller finds repeated violations of the Terms and Conditions, it reserves the right to suspend the Buyer’s/Customer’s/User’s ability to submit Reviews.

16. PROCESSING OF PERSONAL DATA

16.1. Please read the Privacy Policy regarding the processing of personal data, which forms part of this Document. Life Pro Science reserves the right to amend the Privacy Policy to reflect any changes in the manner and categories of processing of personal data through this Site or any changes in legal requirements, with prior notice to Users within a reasonable period, which will be brought to the data subject’s attention before the change is made.

17. USE OF COOKIES

17.1. Please read the Cookie Policy, which forms part of this Document.

18. FORCE MAJEURE

18.1. Neither party shall be liable for the non-performance of its contractual obligations if such non-performance, on time and/or properly, in whole or in part, is due to a force majeure event. Force majeure is an unforeseeable event beyond the control of the parties and which cannot be avoided.

18.2. If, within 15 (fifteen) days from the date it occurs, that event does not cease, either party shall have the right to notify the other party of the termination by operation of law of the Contract, without either party being entitled to claim damages from the other.

19. GOVERNING LAW – JURISDICTION

19.1. This Contract is governed by Romanian law.

19.2. Any disputes arising between the Seller and the Buyer/Customer/User shall be settled amicably or, if this is not possible, shall be settled by the competent Romanian courts in the Municipality of Bucharest.

20. STATEMENTS REGARDING SUSTAINABILITY AND ENVIRONMENTAL PROTECTION

Life Pro Science does not use generic environmental claims (such as “eco,” “green,” “environmentally friendly,” “sustainable”) in the description of the Goods, unless recognized excellent environmental performance (e.g., the EU Ecolabel) can be officially demonstrated for the respective Good. Likewise, requirements imposed by law on all similar products on the market shall not be presented as a specific advantage or a distinctive ecological feature of our Goods. Claims based on offsetting greenhouse gas emissions are not used to support the assertion that a product has a neutral, reduced, or positive impact on the environment.

21. FINAL PROVISIONS

21.1. The creation of multiple accounts by a Customer/Buyer, using automatically generated addresses that expire after a predefined period of time, for the purpose of benefiting from promotions or offers, as well as any other type of behavior likely to affect the proper conduct of promotions/offers/contests, is prohibited and shall be considered attempted fraud. Life Pro Science reserves the right to suspend accounts created in this manner and to withdraw the benefits related to ongoing promotions/offers/contests, to cancel the account without prior notice or other formalities or compensation. Any attempted fraud or any fraud shall be punished in accordance with criminal law.

21.2. The failure to exercise or delay in exercising any right or remedy in connection with a breach of this Document shall not operate as a waiver by Life Pro Science with respect to future or similar breaches.

21.3. If, at any time, a competent court finds that any one or more of the provisions of this Document are or become unlawful or void in any respect, the legality and validity of the remaining provisions shall not be affected or impaired in any way. In this case, that provision shall be enforced to the fullest extent permitted by applicable law, and the remaining provisions shall remain in force and fully enforceable.

With all that said, thank you for your attention, and we wish you a pleasant browsing experience on the Site!

The LIFE PRO SCIENCE Team